Onboarding project | FanCode
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Onboarding project | FanCode

Ideal Customer Profile

**Updated ICPs post acquisition project

Define your ICPs


Criteria

User 1

User 2

User 3

Name

Jigar

Vidya Hariharan

Kartik Dey

Age

22

51​

28

Gender

Male

Female

Male

Location

Mumbai

Chennai​

Bhubaneswar

Profession

Just started working as a software engineer

Angel Investor & Startup Advisor

Senior Data Analyst

Need

Affordable way to watch Formula 1 races​

Loves watching live cricket all day or atleast listening to running commentary in background

Access to live football matches of his favourite team(Manchester United)

Pain Point

Can't afford Rs. 2400 for an annual subscription to F1TV Pro

Can't find platforms with constant live cricket action

Doesn’t want to pay for entire tournament that bundle other teams matches he doesn’t watch.

Solution

Pay-per-race packages on FanCode

Access to live cricket action from across the globe ensuring 24/7 coverage

Pay-per-match or team-specific football packages on FanCode

Why FanCode over others?

No commitment required for entire season at high cost i.e. flexibility to watch and pay for races I like

Mainstream platforms only stream select high scale events like IPL and indian matches

Customizable and affordable subscriptions

Other apps used

Twitter, Instagram, Swiggy, Rapido, Whatsapp, Inshorts

Hotstar, Cricbuzz, Linkedin, Youtube, Whatsapp, GPay, The Ken

LinkedIn, Netflix, Spotify, Zomato, Sofascore

Other apps they are subscribed to

Jio Fiber bundled pack of all OTTs except netflix

Hotstar, SonyLiv, Amazon Prime Video

SonyLiv, Hotstar

What do they watch/listen to?

Documentaries, Podcasts, Movies, Cricket(IPL & key India games)

Cricket podcasts, Business interviews, Local news channels

Sports highlights, crime thrillers, tech podcasts, motivational videos

Average time spent per week

8-9 hours

3-4 hours

6-7 hours

Average amount spent per month on digital products

Rs. 400-500​

Rs. 1500-2000​

Rs. 700-800

Who do they follow?

Lewis Hamilton, Virat Kohli, Kriti Sanon

Rahul Dravid, Sachin Tendulkar, Harsha Bhogle

Lionel Messi, Roger Federer, Bruno Fernandes

Which sports do they follow?

Formula1, Cricket

Cricket, Tennis

Football, Cricket, Tennis

What type of sports content do they watch?

Live races, Replays and Driver Interviews

Live matches, Expert Analysis

Live matches, Highlights, Previews and News

Which devices do they use?

Mobile(Google Pixel 7)

TV(Samsung), Mobile(iPhone), Tablet(iPad)

Laptop (MacBook Pro), Mobile (iPhone 13)

Which network do they use?

WiFi at home, 5G on the go

WiFi only

WiFi at home, 5G on the go

Which language are they comfortable with?

English, Hindi

​English, Tamil

English

Behaviour

Started watching F1 after Drive to Survive, watches live races for adrenaline rush

Treats live cricket commentary like peaceful background music, watches live cricket games during work hours in background

Watches matches late at night, prefers detailed analytics and team/player news during free time

Spending Habits

Prefers pay-per-race options to avoid high-cost annual subscriptions.

Invests in platforms offering uninterrupted live cricket and replays.

Chooses pay-per-match options tailored to his team preferences.

Motivation

Wants affordable access to F1 to enjoy the excitement without breaking the bank

Seeks reliable and unlimited coverage of global cricket events beyond IPL.

Strong loyalty to Manchester United drives his viewing and spending habits.

ICP Prioritization


Criteria

ICP 1 (Jigar)

ICP 2 (Vidya)

ICP 3 (Kartik)

Adoption Curve

High

Medium

High

Appetite to Pay

Low

High

Medium

Frequency of Use Case

Medium

High

Medium

Distribution Potential

High

Medium

High

TAM

High​

Low

High

Prioritised ICPs for next steps: ICP-1 and ICP-3



JTBD and validation

Goal Priority

Goal Type

ICP

JTBD

Validation approach

Validation

Primary

Personal

ICP-1(Jigar)

Affordable and flexible access to watch Formula 1 races without committing to yearly plans

User Interviews

"I don't want to pay and commit for all 24 races with an yearly plan since I don't know if I'd be free to watch all races, some happen at 3 AM too. Hence, FanCode's flexible pay-per-race passes fit rightly with my goals"

Secondary

Financial

ICP-1(Jigar)

A cost-effective way to watch Formula 1 as a hobby without overspending.

User Interviews

"I've to pay 2400 for an yearly plan on F1TV Pro to watch all Formula 1 races, whereas I can just pay Rs.50 to watch a single race on FanCode. It saves me quite a lot of money."

Primary

Personal

ICP-3(Kartik)

Pay and watch only the matches of his favourite football team.

User Interviews

"I like Manchester United and 99% of what I watch is content around this team only. I wouldn't want to pay a high price for a subscription that gives me access to matches of all 20+ teams together which is not of much use to me. When I found out I could chose to pay and watch only matches of Manchester United at much lower price, I couldn't have asked for a better subscription plan"


Prioritised Goal Type: Personal




Onboarding Teardown

Link to the onboarding teardown


aha Moment - Post purchase, when user can access their favourite game by purchasing a very affordable pass that gives them access to their favourite team's games only.


Activation metrics

Activation Metric - User purchases a "Match Pass" or "Race Pass" in the first week.

Reason - Retention of users who have made a microtransaction on FanCode is 3X of users who have not made a purchase, and their referral rates are also quite high indicating the validation of aha Moment.

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